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 How can CRI audio files be played?
 You need to install audio software Microsoft Windows Media Player 9 to play CRI audio files. If you don't yet install the software or you're using an earlier version than Media Player 9, please download the software.

 Can CRI audio files be downloaded to my computer or handheld player?

 At this time it's possible to listen to CRIENGLISH.COM audio using a Windows Media Player, but our audio cannot be 'downloaded' for offline play. Some of our programs will be available for a fee as downloads in the near future.

 Why doesn't CRI offer audio in formats such as Realplayer, MP3 or QuickTime?

 While other media types may offer technical advantages or less restrictive licenses, the conversion and storage of audio files requires considerable time and resources. At the same time, Windows Media Player is the default audio player for most Windows systems.
Help with Listening

 When I click a link, my media player opens, but I don't hear any audio.

 First, make sure that you have a recent version of your media player and download a newer version if necessary. If this is not the case, check whether there is a "firewall" enabled on your network...

 I hear the wrong story or see a "file not found" error.

 In many cases, this kind of problem is our fault! Please take a moment to contact us and be sure to specify which page you were on when you clicked the link to listen to the audio, and what story or program you expected to hear.

 My player opens, but the sound is spiccato as the player often falls into the buffering state.

 Audio streaming costs a large capability of CRI's audio server and we can only support a limited number of users listening simultaneously. When the user number comes to its maximum, the streaming speed will be slowed down and your player may be in a buffering state. CRI continues to consider providing better service...
  If the error or issue is not listed above,please contact us at crieng@crifm.com
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