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| How can CRI audio files be played?
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| You need to install
audio software Microsoft Windows Media Player 9 to play CRI
audio files. If you don't yet install the software or you're
using an earlier version than Media Player 9, please download
the software. |
| Can CRI audio files be downloaded
to my computer or handheld player? |
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| At this time it's possible
to listen to CRIENGLISH.COM audio using a Windows Media Player,
but our audio cannot be 'downloaded' for offline play. Some
of our programs will be available for a fee as downloads in
the near future. |
| Why doesn't CRI offer audio in formats
such as Realplayer, MP3 or QuickTime? |
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| While other media types
may offer technical advantages or less restrictive licenses,
the conversion and storage of audio files requires considerable
time and resources. At the same time, Windows Media Player is
the default audio player for most Windows systems. |
| How can I find a piece I heard on
the radio? |
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| Most language programs
are available at Audio on Demand section. Go to find the specific
program column and you'll get the most recent issue and the
earlier four issues. Older issues will be provided for a fee
as downloads in the near future. |
| When I click a link, my media player
opens, but I don't hear any audio. |
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| First, make sure that
you have a recent version of your media player and download
a newer version if necessary. If this is not the case, check
whether there is a "firewall" enabled on your network.
A firewall is software or hardware used to keep unauthorized
users from accessing your computer, but it can also block incoming
data, such as our audio. If you are on an office network, you
may need to ask your network administrator to allow access to
the ports used by the media player. If you are on a home network,
consult your firewall's documentation for instructions on how
to allow audio streaming. Some anti-virus software can also
block streaming audio content. Disable your anti-virus software
temporarily to determine if this is the source of the problem.
If the stream works, consult your documentation to learn how
to permit audio streams, and don't forget to reactivate your
anti-virus software. |
| I hear the wrong story or see a
"file not found" error. |
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| In many cases, this
kind of problem is our fault! Please take a moment to contact
us and be sure to specify which page you were on when you clicked
the link to listen to the audio, and what story or program you
expected to hear. |
| My player opens, but the sound is
spiccato as the player often falls into the buffering
state. |
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| Audio streaming costs
a large capability of CRI's audio server and we can only support
a limited number of users listening simultaneously. When the
user number comes to its maximum, the streaming speed will be
slowed down and your player may be in a buffering state. CRI
continues to consider providing better service, and encourage
you to write in with your suggestions, but please be patient. |
| When I click the 'Play' button,
it shows 'Ready' but I can't hear any sound. |
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| You can change the settings
of your Microsoft Media Player, which may be helpful. Open the
Media Player software and select 'Tools' from the menu. Click
'Options' and find the 'Network' section. In the box of Streaming
proxy settings, select 'MMS' and click 'Configure' button. Then
change the proxy settings to 'Autodetect proxy settings' and
click 'OK'. |
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media player 
iNet 
Frequently
asked questions (FAQs):
Producer: Liu Bing