You need to install audio software
Microsoft Windows Media Player 9 to play CRI audio
files. If you don't yet install the software or
you're using an earlier version than Media Player
9, please download the software.
Can CRI audio files be downloaded
to my computer or handheld player?
At this time it's possible
to listen to CRIENGLISH.COM audio using a Windows
Media Player, but our audio cannot be 'downloaded'
for offline play. Some of our programs will be available
for a fee as downloads in the near future.
Why doesn't CRI offer audio
in formats such as Realplayer, MP3 or QuickTime?
While other media types
may offer technical advantages or less restrictive
licenses, the conversion and storage of audio files
requires considerable time and resources. At the
same time, Windows Media Player is the default audio
player for most Windows systems.
How can I find a piece I heard
on the radio?
Most language programs
are available at Audio on Demand section. Go to
find the specific program column and you'll get
the most recent issue and the earlier four issues.
Older issues will be provided for a fee as downloads
in the near future.
When I click a link, my media
player opens, but I don't hear any audio.
First, make sure that
you have a recent version of your media player and
download a newer version if necessary. If this is
not the case, check whether there is a "firewall"
enabled on your network. A firewall is software
or hardware used to keep unauthorized users from
accessing your computer, but it can also block incoming
data, such as our audio. If you are on an office
network, you may need to ask your network administrator
to allow access to the ports used by the media player.
If you are on a home network, consult your firewall's
documentation for instructions on how to allow audio
streaming. Some anti-virus software can also block
streaming audio content. Disable your anti-virus
software temporarily to determine if this is the
source of the problem. If the stream works, consult
your documentation to learn how to permit audio
streams, and don't forget to reactivate your anti-virus
software.
I hear the wrong story or see
a "file not found" error.
In many cases, this kind
of problem is our fault! Please take a moment to
contact us and be sure to specify which page you
were on when you clicked the link to listen to the
audio, and what story or program you expected to
hear.
My player opens, but the sound
is spiccato as the player often falls into
the buffering state.
Audio streaming costs
a large capability of CRI's audio server and we
can only support a limited number of users listening
simultaneously. When the user number comes to its
maximum, the streaming speed will be slowed down
and your player may be in a buffering state. CRI
continues to consider providing better service,
and encourage you to write in with your suggestions,
but please be patient.
When I click the 'Play' button,
it shows 'Ready' but I can't hear any sound.
You can change the settings
of your Microsoft Media Player, which may be helpful.
Open the Media Player software and select 'Tools'
from the menu. Click 'Options' and find the 'Network'
section. In the box of Streaming proxy settings,
select 'MMS' and click 'Configure' button. Then
change the proxy settings to 'Autodetect proxy settings'
and click 'OK'.
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Producer: Yu Jie 
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