First Fine for Poor Parcel Handling
    2011-01-31 16:38:51     China Daily      Web Editor: Liu
The State Post Bureau has fined the Shanghai Jinqiao division of Shentong Express 10,000 yuan ($1,520) for rough handling of parcels.

It is the first time the bureau has imposed such a punishment against a courier for rough handling.

The headquarters of Shentong Express, one of the largest couriers in China, has also ordered its Jinqiao division to suspend operations for a month and has imposed its own fine of 50,000 yuan.

Public criticism of the "violent" parcel-sorting method began when a netizen uploaded a video clip of sorting being done at the division.

The one-minute clip, shot with a mobile phone video camera, showed workers furiously distributing goods, kicking parcels and throwing items to the ground.

The spokesman for the Beijing division of Shentong Express said after the release of the video clip that the rough sorting method was unavoidable at the time due to a lack of automatic sorting equipment, local media reported.

Many netizens expressed concern that the inappropriate sorting method would damage their goods, as more and more people are purchasing items from online websites, and these are usually delivered by couriers.

According to a survey conducted by China E-business Research Center, express companies that handle online goods earned more than 40 billion yuan in 2010, a 108.5 percent increase compared with 2009 figures.

"They deserve this punishment," a netizen called laixiong0621 wrote on a micro blog when describing his experience of receiving a computer from Shentong Express.

"Thanks to their excellent service, I received a broken computer," he wrote.

The Postal Law states that customers can claim compensation at the insured or original price for both insured and uninsured goods damaged during delivery. However, many netizens said they have had problems claiming compensation from couriers.

"Our goods were valued at 30,000 yuan, but we only got 300 yuan compensation," a Guangzhou-based netizen called benbensophia wrote on her micro blog.

Express services have lagged behind the booming e-business sector, said Fang Yinzhi, an analyst at China E-business Research Center. Fang said that poor supervision, a lack of self-regulation and poor industry standards were the main reasons for the slow development.


         claims the copyright of all material and information produced originally by our staff. No person, organization and/or company shall reproduce, disseminate or broadcast the content in any manner whatsoever without the express written permission of holds neither liability nor responsibility for materials attributed to any other source. Such information is provided as reportage and dissemination of information but does not necessarily reflect the opinion of or endorsement by CRI.

Editor's Pick more »

Chinese Press more »

Talk to CRI

M Zone
Tiger Wong Back with Her New Album 'Simple Or Not'
Taiwanese singing star Tiger Wong was back in Beijing on November 27 and 28 for two good reasons.
Duggy Day's Ski Trip to Wanlongbayi
On Sunday November 21st CRI's Duggy Day headed out to Wanlongbayi which is located west of Beijing.
The Sound Stage
China Revealed
My Chinese Life
Photo Gallery
Learn Chinese
"In" Chinese
Chatting in Chinese
Pop Culture
Traditional Culture
Living Chinese
Chinese Studio
Chinese Class
Learn English
Special English
Pop Chart
Everyday English
Fabulous Snaps
CRI News  | Xinhua  | People's Daily Online   |  | China Daily  |  Global Times  | China Job  |  China Tibet Online  |  | eBeijing  | Beijing Today  | China-Eurasia Expo  | APEC Yiwu Conference  | Chinese Embassy in S.Africa  | Chinese Embassy in Australia  | Chinese Embassy in NZ