Consumer Complaints Surge after Stricter Regulation
    2014-04-15 20:37:00     Xinhua      Web Editor: Wang
Chinese consumer complaints rose markedly in the first quarter as the country's new law on consumer rights and interests demands higher product quality and after-sale services.

Chinese consumer complaints rose markedly in the first quarter as the country's new law on consumer rights and interests demands higher product quality and after-sale services.

Authorities dealt with 244,800 complaints from consumers nationwide in the Jan.-March period, up 20.85 percent year on year and marking the highest number from the same period in six years, the State Administration for Industry and Commerce said on Tuesday.

An official from the agency named Yang Hongcan attributed the surge to the new consumer rights law that took effect on March 15, which allows unconditional refunds within 7 days, higher compensation for buyers and heavy fines for substandard products.

According to the data, 91.03 percent of the complaints had been addressed by the end of March, with around 280 million yuan (45.48 million U.S. dollars) recouped for consumers.

Yang asked relevant administrations to intensify their efforts to protect consumers' legitimate rights and interests.

The authorities will pay more attention to home appliances, electronics, clothes, home furnishings and vehicles this year and crack down on deceptive contract loopholes in the banking and telecom sectors.

In 2013, the administration received more than one million complaints from consumers nationwide and recovered 1.34 billion yuan to repay their economic losses.

Share

               


CRIENGLISH.com claims the copyright of all material and information produced originally by our staff. No person, organization and/or company shall reproduce, disseminate or broadcast the content in any manner whatsoever without the express written permission of CRIENGLISH.com.

CRIENGLISH.com holds neither liability nor responsibility for materials attributed to any other source. Such information is provided as reportage and dissemination of information but does not necessarily reflect the opinion of or endorsement by CRI.

 
Audio Reports more »
Biz Life more »
Policy more »
Markets more »

News
China
World
Politics
Business
Sports
Showbiz
Sci-tech
Photo
Recommended
China
World
Sports
Showbiz
Travel
Video
C4
The Sound Stage
Showbiz
Travel
China Revealed
My Chinese Life
Travel
Destinations
Photo Gallery
Recommended
Learn Chinese
"In" Chinese
Chatting in Chinese
Pop Culture
Traditional Culture
Living Chinese
Chinese Studio
Chinese Class
Learn English
Special English
Pop Chart
Everyday English
Fabulous Snaps
CRI News
China.org.cn  | Xinhua  | People's Daily Online   |  CNTV.cn  | China Daily  |  Global Times  | China Job  |  China Tibet Online  | Taiwan.cn  | eBeijing  | Beijing Today  | China-Eurasia Expo  | APEC Yiwu Conference  | Chinese Embassy in S.Africa  | Chinese Embassy in Australia  | Chinese Embassy in NZ