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NYC hotel uses sleep concierge
纽约旅馆特聘守眠人
    2007-10-10 17:43:37     CRIENGLISH.com

NYC hotel uses sleep concierge

 

纽约旅馆特聘守眠人

A New York City hotel is so determined to(1) make sure its customers get a good night's rest that it's got its own sleep concierge(2).

"I've learned a lot about sleep since I started this job," said Anya Orlanska, who four months ago took the job at The Benjamin, a hotel in midtown(3) Manhattan. "There are so many things that can be done."

The hotel, which created the position several years ago, is serious about its mission, offering customers a mattress(4) specifically created for the hotel and a menu of over a dozen different pillows including one with a speaker built into it and a cord that plugs into an iPod.

Guests also have the option of a before-bedtime massage and snacks believed to make you sleepy — for an extra charge.

"We've done a lot of research regarding sleeping, how to make people comfortable," Orlanska said in an interview Monday.

She said she's taken the hotel's different types of pillows — some made with buckwheat(5), others with down(6) — home with her to try them out for a couple of days.

"You have to experience it yourself to actually sell the product," she said.

The hotel guarantees customers will sleep as well at the hotel as they do at home, or they get a free night's stay. Room rates vary depending on the day of the week and the time of year, anywhere from a couple to at least several hundred dollars a night. In the time Orlanska has been there, no one's taken them up on it.

The reaction tends to be more like the one she got from a woman whose husband was a hardcore (7) snorer(8). The pillow they used was so effective at quieting him down, Orlanska said, that the woman wanted to buy it and take it home with her.




1. be determined to:坚决要做…

2. concierge::旅馆或公寓里协助客人搬运行李或提供服务的人员

3. midtown:市中心区的

4. mattress:床垫

 

一家纽约旅馆为了坚决保障客人的睡眠质量,特聘“守眠人”。


Anya Orlanska在中心城曼哈顿本杰明旅馆工作四个月了,他说:“进入这行之后,我学习到很多有关睡眠的知识。在这方面的服务其实有很多可提高之处。”



旅馆在几年前创立这项服务,至今仍十分重视。“守眠人”负责为客人提供特制的床垫、一系列超过12种不同的枕头,其中有一种可以与iPod连接并且内置扬声器。




顾客还能得到睡眠按摩和有助睡眠的零食。当然这些都要单付钱。


周一,Orlanska在采访中说:“我们对此进行了很多研究,努力使人们睡得舒服。”


枕芯有些用荞麦,有些用绒毛。她要把各种枕头带回家分别尝试两三天。



她说:“在出售商品之前你必须亲自体验。”


旅馆承诺客人在店内的睡眠质量与在家中一样好,否则分文不取。旅馆收费标准随淡旺日、季而异,从每晚两块钱到几百块钱不等。但是在Orlanska工作期间,还没发生过顾客拒绝付费的状况




多数时候客人是这种反应:曾有一对夫妇来住店,Orlanska为呼噜声震天的丈夫选择了合适的枕头,有效地降低呼声,妻子离开旅馆时坚持要将枕头买回家。



中国国际广播电台 译



5. buckwheat:荞麦

6. down:绒毛

7. hardcore:绝对的,中坚分子

8. snorer:打鼾者

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